A neighbor ordered some wood chips from the City of Minneapolis. The delivery was scheduled, and the office communicated clearly that the chips could only be delivered to the front of the property. As indicated, the delivery was made in the front yard (see picture). It was more than they expected, but they shared some of the chips with another neighbor too.
Our neighbor’s experience had me joking with them about the risks of online shopping. At this time of the year though, many people are looking for good deals to stretch their holiday gifts budget. It is wise to compare prices from multiple sources when possible, and to shop with a price range in mind. Other points to safeguard your shopping efforts are:
- When using online sources, it is important to check the product descriptions closely. Compare the manufacturer’s name, model numbers, and options to explain big price differences or to identify a possible knock-off or used product.
- Whether online or retail shopping, make sure you have reliable information about the seller’s refund/replacement policies if the product is not delivered or is delivered in damaged or non-working condition.
- Look online for comments and complaints about the seller. (Also be aware that some customers are complaining to get a refund that they aren’t due – such as wanting to return clothing that was worn to a party and then returned as not fitting properly.)
- If you find a price that is too good to be true…it probably is. Especially when shopping for name-brand products, make sure the manufacturer and product names are really what you are looking for. For example, the Mattel Company sells the Glinda and Elphaba dolls (from the Wicked movie). Do not buy anything online that might have the company name or the dolls’ names spelled differently, such as Glynda and Elfaba.
- Consider buying gift cards with a note to the recipient of what you thought they would like. Your intention makes the gift “personal” but also gives the recipient the opportunity to get the appropriate size, color, style, etc.
If you believe you’ve been scammed, there are federal laws covering interstate sales. If you encounter problems with a local seller, you can look for more information at ag.state.mn.us/consumer/.